Privacy Policy
Last updated: 12 September 2026
Ovatapp is operated by ImpliedConceptsAI FZE. This policy explains how we collect and use information when businesses use Ovatapp to source materials, manage supplier conversations and coordinate procurement through WhatsApp and our website.
Information we collect
Depending on how you use Ovatapp, we may collect your name, business name, phone number, WhatsApp number, city, delivery location, product requirements, supplier profile, quotes, order information and messages sent through the service.
How we use information
- To identify buyers and suppliers and route conversations to the correct business.
- To understand product requirements and create RFQs.
- To match buyers with relevant suppliers.
- To send and track quotes, order updates and service messages.
- To prevent duplicate messages, fraud, misuse and unauthorized access.
- To operate, secure and improve Ovatapp.
WhatsApp and Meta data
When you communicate with Ovatapp through WhatsApp, we may process phone numbers, message content, message identifiers and delivery status information provided through the WhatsApp Business Platform. We use this information to provide the procurement service requested by buyers and suppliers. We do not sell Platform Data, use WhatsApp message content for advertising, or use it to build advertising audiences.
Sharing information
We share information only as needed to provide the requested procurement service, such as sharing an RFQ with selected suppliers. We do not expose one supplier's private pricing or quote to another supplier. We may use service providers for hosting, messaging, storage and security under appropriate confidentiality obligations.
Retention and deletion
We keep information for as long as needed to provide the service, maintain business records, resolve disputes and meet legal obligations. You may request access, correction or deletion of personal information by contacting support@ovatapp.com. Some records may need to be retained where required by law or for legitimate security and dispute purposes.
Security
We use access controls, scoped business data, webhook verification and audit records to protect information. No online service can guarantee absolute security.
International processing
Ovatapp may use service providers in countries other than your own. We take reasonable steps to protect information when it is processed internationally.
Contact
For privacy questions or requests, email support@ovatapp.com.